Best Of Top 10 Call Centers in Phoenix

Phoenix, Arizona, has emerged as a hub for call center services, thanks to its burgeoning telecommunication industry and a steady influx of businesses seeking efficient and cost-effective communication solutions. From customer support to technical assistance, Phoenix is home to several call centers offering diverse services, supported by cutting-edge Telecommunication Services Phoenix, Network Infrastructure Solutions Phoenix, and VoIP Services Phoenix. In this blog, we will explore the top 10 call centers in Phoenix, providing insights into their operations, services, and unique offerings.

Why Choose Phoenix for Your Call Center Needs?

Phoenix has become a leading destination for call center operations, thanks to its strong network infrastructure solutions Phoenix, telecom consulting firms Phoenix, and highly skilled workforce. The city offers access to some of the best telecommunication services Phoenix, making it an ideal location for businesses to outsource their customer service and tech support operations.

Best Of 10 Call Centers in Phoenix

Phoenix's call centers offer a mix of business phone systems, cloud communication services, and data transmission services. Here’s a look at some of the best in the city:

1. TTEC Phoenix

TTEC has built a reputation as a global leader in customer experience. Known for its reliable business communication services, it provides services ranging from customer support to sales and retention.

Founded: 1982
Services Offered: Customer service outsourcing, sales support, and digital transformation.
Employee Count: Over 40,000 globally
Specialty: Telephony Solutions Phoenix and Cloud communication services.

2. Teleperformance Phoenix

Teleperformance is a global call center provider specializing in customer care and technical support. In Phoenix, they offer a wide range of services to industries like healthcare, e-commerce, and telecommunications.

Founded: 1978
Services Offered: Customer support, technical support, and call center solutions.
Employee Count: Over 330,000 worldwide
Specialty: Telecom consulting firms Phoenix and network security solutions Phoenix.

3. Alorica Phoenix

Alorica is another prominent player in the call center market. Their operations in Phoenix are focused on offering business phone systems Phoenix and helping businesses with customer acquisition and retention.

Founded: 1999
Services Offered: Customer care, technical support, and sales.
Employee Count: Over 100,000 globally
Specialty: Data center solutions Phoenix and fiber optic services Phoenix.

4. Convergys Phoenix (Now part of Concentrix)

Convergys was acquired by Concentrix, combining the strengths of two major call center giants. The Phoenix location is a central hub for their telecommunication services Phoenix and technical support solutions.

Founded: 1998
Services Offered: Customer care, telephony solutions Phoenix, and IT support.
Employee Count: Over 250,000
Specialty: Managed IT & telecom services Phoenix and fiber internet providers Phoenix.

5. Sitel Group Phoenix

Sitel is one of the top call center companies in Phoenix, offering solutions in customer service, tech support, and sales. They are known for their business communication services Phoenix, with a focus on improving customer experiences.

Founded: 1985
Services Offered: Business phone systems Phoenix, customer service, and tech support.
Employee Count: More than 90,000 globally
Specialty: Wireless network solutions Phoenix and data transmission services.

6. VXI Global Solutions Phoenix

VXI is recognized for its expertise in handling customer care for both Internet service providers Phoenix and telecom companies. The Phoenix location specializes in network infrastructure solutions Phoenix and providing innovative tech support solutions.

Founded: 1998
Services Offered: Customer support, tech support, and sales.
Employee Count: Over 20,000 globally
Specialty: Telecom equipment suppliers Phoenix and enterprise communication services Phoenix.

7. CSRSolutions Phoenix

CSRSolutions has become a trusted name for businesses looking to outsource their customer support and Telecom Maintenance services Phoenix. Their Phoenix branch serves clients across multiple industries, including healthcare and retail.

Founded: 2001
Services Offered: Customer care, order processing, and support services.
Employee Count: Around 500
Specialty: Broadband installation services Phoenix and satellite communication services Phoenix.

8. LiveOps Phoenix

LiveOps provides a cloud-based call center solution that focuses on delivering exceptional customer experiences. Their Phoenix facility provides Cloud communication services Phoenix, integrating AI and automation for efficient operations.

Founded: 2000
Services Offered: Customer service, business connectivity solutions Phoenix, and sales.
Employee Count: Over 10,000 globally
Specialty: Unified communication solutions Phoenix and satellite internet providers Phoenix.

9. [24]7.ai Phoenix

[24]7.ai uses artificial intelligence and machine learning to help businesses transform customer experiences. In Phoenix, they specialize in fiber optic services Phoenix and AI-driven customer support solutions.

Founded: 2000
Services Offered: AI-powered customer care, sales support, and data center solutions Phoenix.
Employee Count: Over 2,000
Specialty: Mobile network providers Phoenix and fiber internet providers Phoenix.

10. Arise Virtual Solutions Phoenix

Arise specializes in providing virtual call center services and is a great choice for businesses looking to outsource customer service with a remote workforce. They offer telecom infrastructure companies Phoenix solutions and custom-built solutions.

Founded: 1997
Services Offered: Virtual call centers, customer support, and telemarketing.
Employee Count: Over 10,000
Specialty: Data transmission services and cloud communication services Phoenix.

Top 3 Benefits of Outsourcing Call Centers in Phoenix

Cost Efficiency: Phoenix offers competitive pricing for outsourcing services compared to other major cities, while still providing high-quality customer service.
Skilled Workforce: The presence of leading universities and technical schools in the region ensures a steady stream of qualified employees, skilled in both technical support and customer service.
Proximity to Tech Companies: Phoenix is home to many tech giants, making it an ideal place for businesses in need of tech-savvy customer support teams.

FAQ

What is the customer support number for Teleperformance Phoenix?
- Teleperformance Phoenix's customer support number is available on their official website for various departments.
Who founded TTEC Phoenix?
- TTEC was founded by Kenneth D. Tuchman.
How many employees work at Alorica Phoenix?
- Alorica employs over 100,000 individuals globally, with a large portion working in Phoenix.
What is the average salary of an employee in a Phoenix call center?
- The average salary for call center agents in Phoenix ranges from $28,000 to $45,000 annually.
Where is Sitel Group Phoenix located?
- Sitel Group’s Phoenix office is located in the downtown area, providing easy access to major businesses and transportation hubs.
What are the major products and services of Convergys Phoenix?
- Convergys (now Concentrix) specializes in customer care, sales, and technical support services.
What is the headquarters location of VXI Global Solutions Phoenix?
- VXI’s global headquarters is located in Los Angeles, California.
What services does [24]7.ai Phoenix provide?
- [24]7.ai specializes in AI-driven customer support, sales, and personalized customer experiences.
How many employees work at LiveOps Phoenix?
- LiveOps employs over 10,000 individuals globally, with many working remotely from Phoenix.
What makes Arise Virtual Solutions different from traditional call centers?
- Arise provides virtual call center services, offering businesses flexibility and lower operational costs.